T&C's

Confirmation of Details

All quotes are subject to availability at the time of booking. The booking is not binding on The Norfolk Grazing Company until it has been accepted by The Norfolk Grazing Company in writing and all conditions have been met by you and the deposits have been made. Any booking will be automatically cancelled 14 days after the initial quotation date if a deposit has not been received.

Once you’re within 28 days of the event date we are no longer able to decrease the number of guests that you have requested at the time of booking. 

Payment

A 30% non-refundable deposit is required to secure your date and time to be booked in. Full payment isn’t required until 28 days before your grazing event. If opting for any equipment rental then a £50 damage deposit will be held and refunded after your grazing date when it has been safely returned. Once we have received all items and have checked they are not damaged, your £50 damage deposit will be refunded.

Grazing table delivery and set up will be priced by location. If your grazing table is within 30 mile of our base then there will be no travelling fee. If you are outside of this distance we are still happy cater for your event depending upon enquiry and will charge a travel fee of 55p per mile each way after the free 30 mile distance is exceeded (as per google maps shortest route).

Cancellation policy

Any cancellation of an event by the client must be notified in writing by email to The Norfolk Grazing Company at thenorfolkgrazingcompany@gmail.com. Once the booking is confirmed, the date and time is yours and we decline any other enquiry, no matter how many we receive. In the unlikely event that you need to cancel your booking, we have a cancellation policy in place:

In the unfortunate event that you need to cancel within 2-4 weeks of the event date we will retain 50% of the total balance. Cancellations made within 2 weeks of the event date will forfeit the full cost of the booking.

Changes to dates are to be treated as a new booking and will still adhere to the above refund and cancellation policy.

Set up and Parking

We will organise a set up time and arrive at your location to set up the grazing table. Please ensure there is adequate parking for us on site.

 Please note that we do not provide a table or surface so this will need to be provided by yourself or the venue. Once the table is laid the food should be consumed within 4 hours to comply with Health and Safety Laws. We then simply pack up and let you enjoy your table! 

Once you’re finished with the food, simply dispose of the greaseproof paper left behind and pop any equipment to one side. This equipment is only provided if you choose to the ‘Norfolk Style’ package and you can either return the equipment within 48 hours or we will collect for a charge of 55p per mile each way (as per google maps shortest route).

Maintenance of Equipment

Any damage to or loss of the provided equipment caused by the client, clients guests, venues or venues employees will be charged accordingly and invoiced after the event. All The Norfolk Grazing Company property must be wiped clean and be ready for collection the following day at a time convenient to both parties. 

All equipment including but not limited to: Wooden Boards, Baskets, Trays, Bowls, Cheese Knives and Utensils.

Weather

We do not provide refunds or offer date reschedules in case of bad weather on the date of your grazing table booking. It is vital that your grazing table is located in a shady, cool location for duration of the set up and event.